Apparently, Sprint’s not doing so well. Apparently they’re having customer retention problems. That means that people would rather go to the hassle of changing phone service providers than continue giving their money to Sprint. While it wasn’t my number one reason for switching, I can say from personal experience that Sprint’s horrendous customer service was the thing that pushed me over the edge into iPhone-land and the loving arms of AT&T. AT&T might not be perfect, and I can understand why a lot of people are unhappy with them, but they still kick Sprint’s ass when it comes to customer service.
Couldn't Happen to a Nicer Company
I will never go back to Sprint; they have lost me forever as a customer. But if they want to hold onto the ones they have, one thing they might try, for starters, is not treating them like shit.
Just a thought.
2 Comments
Looks like we may have tread some of the same water with Sprint.
I moved from them in 2003 after a particularly horrific experience leaving me with a bill of $11,000, hours of wasted calls and numerous written communications to no avail. All of this within my first 4 months of service with them.
Luckily, that mess is set to drop from my credit report next spring (I think the term “cold day in hell” was used in my final communiqué).
Down with bad service providers.
Holy crap! That’s astonishing.
Yes, they also tried to charge me an ungodly — and by my calculations, unwarranted — data fee. On the phone they were never anything but nasty to me, during this incident or any other. I remember thinking, “You guys just lost my business, maybe not today, maybe not tomorrow, but soon and for the rest of my life.”
Once they repeatedly charged me for a phone connection that no longer existed at an address I hadn’t lived in for months.
They are unbelievable. They are quite simply one of the worst companies I’ve ever been associated with.
-systemsboy